| The Old Way |
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The Simple Appointments Way |
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| Errors causing customer frustration: |
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Customers delighted with reliable service: |
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Mistakes on appointment times and staff. |
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Visual aids for appointment placement. |
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Mistakes on reminder cards. |
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Printed reminder slips with complete information. |
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Multiple outdated reminder cards. |
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Reminder slips with all upcoming appointments. |
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Overlooked appointments. |
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Quick appointment searching. |
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Missed appointments. |
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E-mail and text message confirmation. |
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Late and missed payments. |
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Payment notifications and reminders. |
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Customers over budget. |
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Budget monitoring and alerts. |
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Handwritten, scattered notes. |
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Professional, organized appearance. |
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| Time-consuming processes: |
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Integrated management and reporting: |
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Time wasted writing appointment details. |
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Schedule and print in just a few clicks. |
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Reconciling customer accounts. |
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Verified appointments post to all customer records. |
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Accounting and mathematical errors. |
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Payments and values automatically calculated. |
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Calendar access limited to one person. |
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Full access from unlimited computers. |
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Lack of communication between staff. |
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Real-time updates at all computers. |
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Unauthorized changes. |
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Read-only and limited access for certain users. |
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Unprepared staff & management. |
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At-a-glance notes, dept., enrollment & payment info. |
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Staff re-copying their schedule. |
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Updated schedules and summaries a click away. |
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Hand-counted performance reports. |
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Automatic sales and activity reports. |
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Inability to analyze performance. |
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Countless statistics on income and efficiency. |
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Paper records damaged or lost. |
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Redundant off-site data storage. |